Return Policy

1. Returns Policy & Criteria

Due to the premium, handwoven nature of Kanchipuram silk sarees, we accept returns and replacement requestsonly under the following conditions within 7 days of delivery:

• The saree received has manufacturing defects (e.g. major weaving defects, tears).
• The product received is completely different from the design ordered.
• The item is returned in its original condition, folded neatly with all original tags, boxes, and protective packaging intact.

Important: An unboxing video (uncut, showing the sealed box being opened and the defect in detail) is MANDATORY to process any return or exchange request.

2. Return Authorization

To start a return, you must contact our support hub at srivarivastra9@gmail.com with your Order ID, clear descriptions of the issue, and your unboxing video. Once our quality control team reviews your request, we will provide a Return Authorization (RA) number and specify shipping details.

3. Non-Returnable Items

We cannot accept return/refund requests for:

• Sarees with custom-stitched blouses or customized fall and zig-zag borders.
• Products damaged due to improper dry cleaning, storage, or customer handling.
• Sarees purchased during clearance sales or promotional campaigns.

4. Refund Process & Timelines

Once we receive the returned item at our flagship hub and verify its tags/condition:

• We will approve or reject your refund request based on the quality inspection.
• Upon approval, the refund will be initiated to your original bank account or card (processed via Razorpay).
• Refunds typically reflect in your account within 5 to 7 business days.

5. Exchange Policy

If you receive a defective item, you may request an exchange for the exact same design (subject to availability) or a different design of equal value. Standard exchange shipping coordinates will be shared by our support agents.